EUROPA NOSTRA FORUM 'VOLUNTEERS: ADDED VALUE FOR EUROPE'S HERITAGE
Felix Meritis, Keizersgracht 324, 1016 EZ Amsterdam
10 June 2011 09.00-13.00
Europa Nostra has taken advantage of 2011 being the European Year of Volunteering, using the theme of volunteering in the heritage sector throughout our European Heritage Congress 2011 in Amsterdam. The key event on this subject is the Europa Nostra Forum. Volunteers in the heritage sector demonstrate the importance that cultural heritage has for European citizens. Our Forum will highlight the crucial importance of volunteers for animating and keeping the heritage sector possible and viable.
09.00-09.30 Arrival of participants and coffee
09.30-10.35 Opening session
09.30-09.35 Opening by Karel Loeff, Director of Bond Heemschut and Astrid Weij, International Relations, Erfgoed Nederland
09.35-09.40 Welcome by Linda Bouws, Director Felix Meritis Foundation
09.40-09.45 Introduction by John Sell, Executive Vice-President of Europa Nostra
09.45-09.55 Sander Bersee, Director Cultural Heritage, Directorate General for Culture and Media, Netherlands Ministry of Education, Culture and Science
09.55-10.15 Prof. Lucas C.P.M. Meijs, Professor of Volunteering, Civil Society and Businesses and Professor of Strategic Philanthropy. PDF
10.15-10.35 Dame Fiona Reynolds, Director General, The National Trust for England, Wales and Northern Ireland. PDF
10.35-10.45 Ann Branch, Head of Unit Culture, DG Education and Culture, European Commission
10.45-11.45 Parallel discussion sessions
Form: Four parallel discussion session will be organised. There will be approximately 50 participants for every group. Each session will have a short introduction on the theme and there will be one person moderating the discussion and one person reporting to the concluding session.
1. Engaging new volunteers: ‘social interns’, lifelong learning, difference between regions.
Should I stay or should I go? What motivates a person to volunteer for cultural heritage? Three classes of motivations are often found in volunteers: altruistic or value based, utilitarian or enhancing human capital (a person’s skills and experience), and social interaction motives. These motivations also change over time (past vs today, length of volunteering service) depending on many factors throughout the period of volunteer service. What benefits does involvement in the heritage field bring to the volunteers? Is motivation very individual or can some generalisations be drawn depending on different social groups and/or regions in Europe?
Moderator: Tomislav Sola (European Heritage Organisation/The Best in Heritage, Croatia)
Rapporteur: Claire Giraud-Labalte (Université Catholique de l’Ouest Angers/ENCATC, France)
Example from the field: Lilian Grootswagers (European Network for historic places of worship)
2. Management of volunteers from the organisation’s point of view, how is knowledge kept in an organisation, difference between regions, return on investment.
How do we keep them happy? How to keep volunteers motivated and engaged in their work so that they want to stay in an organisation? In heritage organisations, personnel in management roles and the volunteers they work with, have different challenges. Effective volunteer management involves a planned and organised process similar to that required for any employees. Why is volunteer management still done in an improvising manner in some institutions? Should the social and economic value of volunteers be more apparent (ie return on investment)? What problems do volunteers encounter in everyday practice? What do they need and how those needs are changing?
Moderator: Piet Jaspaert (Europa Nostra Board member, Belgium)
Rapporteur: Simon Molesworth (INTO, Chairman Executive Committee, Australia)
Example from the field: Cornelis Zweegman (Open Monumentendag Gouda, Netherlands)
3. Volunteers vs professionals, professionalisation of the voluntary sector, difference between regions
Who is the expert? Possible tensions between volunteers and paid professionals can be created as a result of lack of good organisation and the management of the human resources in an institution. From the point of view of paid professionals threats may be seen in: fear of losing paid jobs, threats to professionalism and loss of time spent on training volunteers. On the other hand, volunteers may feel that they are not rewarded enough for their work which may cover the same tasks/functions as paid staff, and (not unusually) taking over excess work loads. The increasing professional nature of staff employed in the voluntary sector brings up the question: who is the expert? If volunteers are able to meet high demands of institution, will they remain willing to do so in an unpaid fashion? What is the position of Interns working unpaid to get any employment and experience?
Moderator: Martin Scicluna (Europa Nostra Board member, Vice President Din lArt Helwa, Malta)
Rapporteur: Roger Woodley (Heritage Jury member category 1, Committee member, EN UK)
Example from the field: Baris Altan (Europa Nostra Turkey)
4. Types of Citizens initiatives, the new position of volunteers, old vs new styles, opportunities, challenges; the role of social media’ motivations for volunteers; differences between regions.
Listen to me! Citizens’ initiatives, whether acting as individuals or organised in groups, have a long tradition in the heritage sector. Examples of types of volunteers will be covered in the Reader. How is the world of volunteering in the heritage field changing? For instance, what will be the effect of the way volunteers are motivated and recruited with the growth of social media and professional blogging sites, and other non-traditional outlets? Are heritage volunteers becoming more activist? Should they? Are volunteers representing the voice and the will of citizens, listened to and by whom? Who is NOT listening to this voice who should be and why not? What is the situation in countries where the faith in civil society has been lost during repressive times and it needs to be recuperated? What is the Faro convention adding to the phenomenon of volunteering and the sense of public ‘ownership’ of our heritage?
Moderator: Philippe Biéler (Président Patrimoine Suisse, Switzerland)
Rapporteur: Kriton Arsenis (Member of the European Parliament, Greece)
Example from the field: Willem Heijbroek (Bond Heemschut, Netherlands)
12.00-13.00 Concluding session moderated by Karel Loeff (Bond Heemschut) and Astrid Weij (Erfgoed Nederland)
Address by Alexander Rinnooy Kan, President of the Social and Economic Council in the Netherlands and member of the Committee of Honour of the Amsterdam Congress
Panel discussion including conclusions from the four discussion sessions (with the rapporteurs and the opening keynote speakers)
Conclusions by John Sell, Europa Nostra Executive Vice-President
This event it also open to non-members. Fee: €40. To attend please e-mail registration [at]europanostra[dot]org
This event is part of the Europa Nostra European Heritage Congress, Amsterdam 8-11 June 2011. More info
In cooperation with:
With the kind support of:
Dutch Ministry of Education, Culture and Science
With the patronage of:
European Year of Volunteering